Timely replies and human-centered support on social media aren't optional anymore – they're expected. Here’s what brands need to know to get it right. Every tweet, direct message, and comment holds ...

Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX Assistant to comprehensive platforms like Salesforce Einstein Service Cloud ...

In the dynamic realm of customer service, where technological innovation surges forward with unrelenting speed, businesses find themselves at the cusp of a profound transformation in AI customer ...

We list the best ITSM tools, to make it simple and easy to better manage Information Technology Service Management from a single platform. Not every company wants or needs an ITSM tool — in fact, if ...

TORONTO, May 6 2024 /CNW/ - TELUS is pleased to announce its new generative AI (GenAI)-powered customer support tool for TELUS.com – one of the first customer-accessible GenAI solutions from a ...

Redmond, Wash. – September 3, 2020 – Aiphone, the leading international manufacturer of intercom and security communication products, is introducing the IX Simple Support Tool, an abbreviation of the ...

Self-service BI has become the go-to tool for agile, fluid business decisions. Here’s how to select the right platform for your business. The business information (BI) market is fierce and crowded.

The tool allows for the recovery of almost 4,000 eligible ERC-20 tokens sent to Coinbase mistakenly The goal is to provide consumers with more autonomy and confidence when engaging with crypto ...

John Deere’s answer to the FTC Right To Repair lawsuit arrived last week in the form of a new digital diagnosis and repair product for John Deere machines and Hagie STS high-clearance sprayers and ...

The Microsoft Product Support Reports utility offers the ability to select the particular scenarios for which system configuration data will be collected: General, Internet and Networking, Business ...