Over the years, I’ve had occasion to write about the essential nature of national and community service and of the federal government’s role in making service open to all. Given the events of the last ...

SAN FRANCISCO--(BUSINESS WIRE)--HDI, the leading organization dedicated to elevating service and support across the enterprise, today unveils the 2025 Service Management World conference program.

With aging assets, operational inefficiencies, and increasing customer demands, businesses need smart strategies that reduce costs without compromising performance. It sounds like an uphill challenge, ...

On June 13, Mercury Interactive announced that it is expanding its reach into the IT services management market. The company is tackling the service desk and has acquired PowerHelp IT software from ...

In April of 2022, three wildfires were ignited in the Santa Fe National Forest by three separate US Forest Service escaped prescribed burns. 378,000 acres of the Santa Fe National Forest, Carson ...

The way technology innovation is happening, it seems that disruption is the only future of the field service industry. Blame it on the pandemic or the increased use of smartphones in the consumer ...

Delivering the kind of automated service customers want requires a digital strategy that encompasses technological and people-oriented changes. Most organizations recognize the importance of giving ...

Customer-centric service. Exceptional customer service puts the consumer first. Successful brands listen to their customers and deliver on their needs. The cost of poor support. A lack of care in ...

PTC has announced a plan to acquire ServiceMax for $1.46 billion to extend its closed-loop PLM (Product Lifecycle Management) strategy into downstream Enterprise Asset Management and Field Service ...

In a historic announcement set to redefine public administration in Nigeria, the federal government through the head of Federal Civil Service of Nigeria has ...