In recent years, a profound shift has occurred in the way consumers access products and services. Impulse buys are being outpaced by convenience, curation and community. One business model that has ...

Research by Enterprise Strategy Group (ESG) suggests more than half of firms now use DRaaS. That’s because DRaaS allows customers to recover quickly from a disaster or other outage, but without the ...

Exceptional customer service would seem to be a timeless discipline, but a lot has been changing when it comes to customer expectations, and of course, technology. And I think we can safely assume ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

https://doi.org/10.5325/transportationj.60.4.0367 • https://www.jstor.org/stable/10.5325/transportationj.60.4.0367 Copy URL Abstract Supply chain disruptions ...