The Nielsen Company has entered into an alliance with Carrier IQ to measure the performance of mobile services, networks, and devices. Together, the partners say they will deliver critical insights ...

Performance measurement is an essential element of every total quality management system. Responsibility for implementing a performance measurement program rests with your organization's managers and ...

Performance measurement – if done right – can be a core activity to move the health care system to higher value for the American public, while rewarding health professionals and health care ...

Clarity of expectations: By spelling out agreed-on services, performance levels, and metrics for validating service levels, SLAs ensure customers can expect a specified level of service, or have ...

The issues around the quality of medical care have become a subject of increasing complexity, confusion, and public interest. As managed care has rapidly emerged as the preferred delivery and ...

Raising the Bar for Customer Service Excellence and Shaping the Future of Customer Care ...

BOWIE, Md., Nov. 14, 2014 /PRNewswire/ -- Inovalon, Inc., a leading technology company providing advanced cloud-based analytics and data-driven intervention platforms to the healthcare industry, today ...

Quality measures showed large, though mixed, differences between Medicare fee-for-service and Medicare Advantage programs. Medicare Advantage plans scored substantially better (4-16 percentage points; ...