Key performance indicators (KPIs) are the compass that guides businesses toward their goals. They can help you make data-driven decisions, but they can also point you toward your true north: customer ...

With campus roaring back to life amid back-to-back Commencements, Reunions, and special events, HBS IT and Operations have been partnering closely behind the scenes to ensure these activities go off ...

Tapping into level 1 and level 2 support services at scale, the clinical service desk can do more than just resolve the issue but also help with training, build changes and more. As agents apply their ...

Robotic solutions have advanced rapidly and reached a tipping point—they’re no longer just prototypes, but practical, cost-effective tools capable of handling repetitive and even complex tasks in real ...

Operating a business in the current climate means overcoming challenges at every turn, particularly with regard to managing the technical elements. Perhaps you’re finding it hard to maintain your ...

Oracle (NYSE:ORCL) announced Thursday that it has introduced the Oracle Intelligent Communications Orchestration Network Cloud Service, an advanced solution to simplify enterprise network ...