The law enforcement arm of the U.S. Postal Service has been quietly running a program that tracks and collects Americans’ social media posts, including those about planned protests, according to a ...

Utilities operate in high-stakes environments where operational resilience, infrastructure reliability, and workforce efficiency are essential for maintaining uninterrupted service. Cutting-edge field ...

Key performance indicators (KPIs) are the compass that guides businesses toward their goals. They can help you make data-driven decisions, but they can also point you toward your true north: customer ...

As a term, business service management (BSM) was first included in the 2007 version of Information Technology Infrastructure Library (ITIL), where its definition was “the management of business ...

With campus roaring back to life amid back-to-back Commencements, Reunions, and special events, HBS IT and Operations have been partnering closely behind the scenes to ensure these activities go off ...

Freshworks to Deepen its IT Service and Operations Portfolio with Acquisition of FireHydrant’s AI-Native Incident Management and Reliability Platform ...

A new job listing on Tesla’s website suggests that the automaker is looking to follow through on CEO Elon Musk’s assertion that “the best service is no service.” The posting shows that the EV maker is ...

I've found that the organizations gaining the most from agentic AI follow two rules: design modularly and start with ...

CresComm strongly opposes any proposal to remove CBRS operations from any portion of the 3550-3700 MHz band to another spectrum band, Pensworth wrote.

“At the end of the day, establishing a new department or Service would be the most significant defense reform since those precipitated by the landmark Goldwater-Nichols Act. Such a change would not be ...

(The Center Square) – The city of Vancouver, Wash., has appointed veteran fire service leader John L. Drake II as its new ...