In a command as vast and loaded with such a huge variety of information technology, the Army Contracting Command's Chief Information Office G6 has the task of corralling the various information tools ...

My good friend Loraine Lawson posts in her blog an observation that’s evolved for the last few years: SOA governance is morphing into API management. Coming from the world of service-oriented ...

FrontRange Solutions – When it comes to times of change; whether new business, mergers & acquisitions or downsizing, maintaining customer focused Service Management can be a real challenge. Typically ...

On May 2, 2024, Japanese prime minister Kishida Fumio announced the launch of the Hiroshima AI Process Friends Group at the Meeting of the Council at Ministerial Level (MCM) of the Organisation for ...

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

As a security professional, IT service management can be your best friend. Service tickets indicate a regular, defined process that your organization’s IT team follows. As security officer, you need ...

In recent months, we have seen increasing attention on how companies are managing their IT outsourcing agreements. The unfortunate reason for much of this attention is that many of these outsourcing ...

As businesses reimagine every facet of their operations to become customer-centric digital enterprises, process governance is becoming the strategic “mission control” that enables those businesses to ...