With campus roaring back to life amid back-to-back Commencements, Reunions, and special events, HBS IT and Operations have been partnering closely behind the scenes to ensure these activities go off ...

Utilities operate in high-stakes environments where operational resilience, infrastructure reliability, and workforce efficiency are essential for maintaining uninterrupted service. Cutting-edge field ...

Landscaping and field service companies are moving away from scattered spreadsheets and clunky desktop tools and adopting modern SaaS platforms that simplify da ...

The field service industry has undergone a significant digital transformation in the past 15 to 20 years. Initially reliant on cumbersome paper-based processes for managing mobile technicians and ...

Calvin Hennick is a freelance journalist who specializes in business and technology writing. He is a contributor to the CDW family of technology magazines. Virginia State University’s previous IT ...

“More than ever before, IT performance and business performance are critically linked, and IT service outages can bring entire businesses to their knees,” said Dennis Drogseth, vice president, ...

SUITABLE FOR SMALL and medium-sized service businesses, ServiceCEO (Insight Direct, www.insightdirect.com, 800/471-4200) is a turnkey management solution that tackles all aspects of workflow with in ...

Commentary - Industry watchers have long prophesied about the end of IT management as we know it. They predicted the dominance of high-tech silos, futile finger-pointing sessions and poor application ...

Management systems for DevOps have grown in popularity over the years, as many organizations have brought software developers, IT and DevOps under a single roof. Software platforms like Jira Service ...