Alok Kulkarni is Co-Founder and CEO of Cyara, a customer experience (CX) leader trusted by leading brands around the world. Imagine you're relaxing on the couch on a Friday night, engrossed in a movie ...

While installing an OS on Hyper-V virtual machine, you might come across an error saying The Virtual Machine Management service encountered an error while configuring ...

Many companies prefer not to talk about service. But Dell Inc. does, and it has been rewarded for doing so: In 1998, the leading PC maker began investing in a customer service initiative that uses ...

Over the years, I’ve written and presented extensively on change—and I’m not talking about nickels, dimes and quarters. Innovation is the foundation of business change, which is a primary driver of ...

Blockchain technology is commonly associated with the cryptocurrency Bitcoin, which is a form of electronic cash. And, while you may hear the term bandied about during industry discussions, many ...

Every Wednesday and Friday, TechNode’s Briefing newsletter delivers a roundup of the most important news in China tech, straight to your inbox. Sign up Chinese coffee startup Luckin is planning on a ...

When your washing machine breaks, how do you know whether to roll up your sleeves, work the phones to find a repair technician, or give in and swipe your Visa at the nearest appliance dealer? It’s a ...

A FN Scar heavy machine gun that belongs to the Federal Police has been missing for 9 months. The news that the machine gun ...