More than 107,000 Americans died from drug overdose in 2021, highlighting the need for evidence-based interventions. New research from the University of Cincinnati, in partnership with local nonprofit ...

The growth of machine customers is projected to be more significant to enterprises than the arrival of digital commerce. In the next few years, customer service and support leaders must prepare for ...

Alok Kulkarni is Co-Founder and CEO of Cyara, a customer experience (CX) leader trusted by leading brands around the world. Imagine you're relaxing on the couch on a Friday night, engrossed in a movie ...

Chinese coffee startup Luckin is planning on a new project focused on self-service coffee machines, which is expected to be a central part of the company’s expansion strategy, Chinese media reported.

The Kano Electricity Distribution Company (KEDCO) has officially commissioned a self-service ATM-enabled electricity payment ...

BPO stands for "business process outsourcing." In short, it's a business practice we see implemented when an organization decides to outsource activities like payroll, human resources, billing and ...

Milwaukee based startup SteamChain recently raised capital for a new concept called Machine-as-a-Service (“MaaS”). MaaS is a new idea of selling industrial machines based on performance metrics ...