D-Wave's cloud service offers 99.9% uptime and availability with subsecond solve times even under heavy customer usage PALO ALTO, Calif.--(BUSINESS WIRE)-- D-Wave Quantum Inc. (NYSE: QBTS) (“D-Wave” ...

Given the broad use and relative importance of service-level agreements (SLAs) in a variety of contexts, in this blog post, we provide an overview of the basics of SLAs and what they should address.

AmberPoint on Monday is announcing an upgraded version of its Web services management software that can manage of thousands of active service-level agreements. Version 4.3 of AmberPoint accommodates ...

When it comes to cost savings, discounts and credits for poor service most people operate on a “more is better” principle. Is this really the best approach for service-level agreement credits? Most ...

All of which are important and useful parts of the solution. But what will get you in trouble are the service-level agreements with your technology suppliers. These suppliers provide a pipe, platform ...

The standard level of customer service at most modern companies is reactive. Reactive service isn't the worst thing in the world (it’s a lot better than negative service), but it’s not an effective ...

The Service Management Plan (SMP) is a document that contains all the necessary details to run a service. Here’s a breakdown of what to include. Newton’s third law of motion states that for every ...

Microsoft recently published a new version of its service-level agreement (SLA) for Azure SQL Database, adding uptime perks for organizations that use the "Business Critical" tier. If organizations ...