Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

AUSTIN, Texas--(BUSINESS WIRE)--ManageEngine, a division of Zoho Corp. and a leading provider of enterprise IT management solutions, today announced that ServiceDesk Plus, its flagship AI-driven ...

Every IT executive will tell you that delivery of quality IT services from a user point of view is their highest priority today. Much has been written recently about managing the quality of IT service ...

CIOs have a new mandate from CEOs: Accelerate innovation and growth as a business-driven thought leader rather than a caretaker of technology. This paradigm shift requires changes in how IT teams work ...

IT service management (ITSM) has experienced tremendous growth in the wake of the COVID-19 pandemic, which has spurred on the rapid development of a number of IT operations (ITOps) and digital ...

ITIL: What goes in a Configuration Management Plan? Your email has been sent Configuration management is one of the few processes that overarch all other process and service lifecycle phases in ITIL ...

How much inventory is enough? How do you arbitrate across different viewpoints, weighing inventory investment against the impact of stocking out? Service Level has proven to be an objective metric ...