When it comes to cost savings, discounts and credits for poor service most people operate on a “more is better” principle. Is this really the best approach for service-level agreement credits? Most ...

What Is A Service-Level Agreement (SLA)? A service-level agreement (SLA) is a formal agreement between a service provider and a customer that outlines the expected level of service. It is a contract ...

According to Wikipedia, a Service Level Agreement, or SLA, is “a commitment between a service provider and a customer. Particular aspects of the service — quality, availability, certifications, ...

Some service-focused tech companies are looking to make their service-level agreements more customer-centric—adopting “experience-level” agreements, dubbed by industry watchers “XLAs.” Such agreements ...

Many IT administrators aren’t comfortable handing over control of the most critical security components of their infrastructure. But in recent years, security outsourcing has become a popular and ...

As part of the college’s mission to support excellence and innovation in teaching, learning, and scholarship, creative work, CMDI provides the community with life-cycle support and inventory ...

Verizon Communications Inc.’s Business unit has expanded its service-level agreement (SLA) options, allowing customers to invoke their SLAs on the last mile of their network connection, even in cases ...

Service level agreements (SLAs) have become ubiquitous in today’s business environment, covering a broad range of business activities from broadband connection uptime to product delivery windows. The ...

In an annual tradition, LM takes a look at the top news in logistics and supply chain posted in the last year on Logistics Management. The editorial team presents the top 10 logistics… ...