Customer service is at the core of customer experience, and has arguably seen more change and elevated importance over the past years than any other business function, this according to the 2022 State ...

Key Club is a student-led service club that develops leadership skills in high-schoolers. Key clubs have been around since 1925, sponsored by adult Kiwanis clubs. Active Key clubs in Macomb County ...

During the last year, we have seen a significant shift to “as a service” models and cloud solutions, as well as heightened attention on outsourcing as a strategic business tool to enable scalability, ...

Emotional intelligence, or EQ, as it is often referred to, is your most critical element (yet likely your most overlooked) when delivering truly competitive customer service in your industry. I cannot ...

ServiceNow is a $9 billion platform-as-a-service provider. Just about 20 years old, the Santa-Clata, Calif.-based company focused initially on IT service management, a strategic approach to managing ...

Rick Rosenburg is the vice president and general manager of Rackspace government solutions at Rackspace Government. He oversees services in support of government agencies and holds 35 years of ...