We spend a considerable amount of time flying around the country for various service-oriented architecture (SOA)-based projects, and we’ve had the opportunity to learn about not only the recurring ...

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Technology and process are the foundation of your service delivery model. The appropriate use of technology will allow you to build an efficient model that can scale to meet your clients’ needs. If ...

If there's one word that has got vendors up on their toes and developers geared up big time, it's SOA (Service Oriented Architecture); an approach that has been around in different flavors for quite ...

Customer experience (CX) doesn’t just happen. CX is a multi-disciplinary business venture that requires the systematic and deliberate development, alignment, and integration of capabilities throughout ...