Service desk agents are here to help, and we all prefer to talk to an understanding person than a chatbot when wrestling with an IT problem. Unfortunately, it’s this human element that cybercriminals ...

I'm a technologist, business writer, and book author. I first started writing in 2001, after I was downsized from a corporate job. In the early days of my writing career, I wrote features about ...

It doesn’t take much time or technical complexity for threat actors to compromise a service desk. Here’s how a typical attack might play out in a single day: 09:23 - Attacker scrapes LinkedIn for ...