The United States Postal Service will slow down delivery speeds for nearly one-third of first-class packages as part of new service standards slated to take effect starting May 1. According to the ...

Over the past few years, first touch resolution has become a major focus for customer service of any kind. That's not by accident. The ability to resolve customer questions, issues and concerns ...

The U.S. Postal Service has made changes in the ways it delivers mail in an effort to streamline operations and drive down costs by tens of billions of dollars over the next decade. On July 1, the ...

A customer-first business strategy that prioritizes exceptional service, empowers employees and leverages feedback can transform satisfied customers into loyal advocates, driving sustainable, ...

What began in 1994 as an online bookstore from Jeff Bezos’ garage has transitioned into one of the most dominant platforms in global e-commerce. Over the years, Amazon’s transformation has redefined ...

South Dakota is one of several states at significant risk of postmark delays due to Postal Service changes, a new report says ...

If there's one certainty in this "next normal," it's this: The customer journey has changed dramatically. In particular, companies are contending with much longer sales cycles and a greater dependence ...

Editor's Note: This web services development tutorial was published in 2001, and remains a very popular article on TheServerSide. This article still provides great value, but significant changes have ...