CHANTILLY, Va.—The Center for Public Safety Excellence (CPSE), an international technical organization committed to leading the fire and emergency service industry to excellence, today announced the ...

CHANTILLY, VA. – The Center for Public Safety Excellence (CPSE) has launched an effort to create the 10th Edition of the Commission on Fire Accreditation International (CFAI) model. As part of CPSE’s ...

Today’s push for superior customer service is being underscored by the financial incentives/disincentives embedded in Medicare payment methodology. Strategists also point to the long-term reality of ...

One day last summer, Monroe (WI) Clinic delivered its employees iced lattes with a special message—"We appreciate you a latte!" The gesture thanked employees for embracing the hospital's effort to ...

The tenets of being cost-conscious and focused on service excellence seem to be in direct contradiction. After all, investing in providing a strong customer experience comes at a cost to the ...

There was a time in the not-too-distant past when the prevailing thinking among IT organizations was that what we deliver is more important than how we deliver it. Today’s most successful CIOs ...

No matter your industry, we are all operating in a customer service environment that is increasingly fast-paced. With tech developments racing ahead, clients naturally expect customer service ...

Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of The Executive Council of Dubai, has approved the new model for government excellence in Dubai. The new model ...

Thermo King recently launched the Blue Track by Thermo King service delivery model. The transport temperature control systems manufacturer said the launch comes after successful pilot programs at ...