Nothing happens for equipment manufacturers until something is sold. Nothing to install, nothing to service, nothing to renew. Great hardware and equipment manufacturers have been built on great ...

Field service problems are not limited to repairing down equipment. Problems may be application issues, obtaining documentation such as installation qualification certificates, re-programing, ...

When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

James Price, core lead in service engineering at Whirlpool, is a proud Hoosier. He was born and raised in South Bend, Indiana and describes himself as a Midwesterner through and through. Like many ...

FORT LEONARD WOOD, Mo. — The Army is a small world after all, at least for Maj. Christina Cavanaugh, 35th Engineer Battalion executive officer, and her younger brother, Capt. Derick Harjo, executive ...

WIESBADEN, Germany — When Capt. Ben Ketchum celebrated his 12th birthday at a hotel in the West African nation of Benin back in 2002, he would have never guessed that he’d be back in that same hotel ...

It was 1976, a year when there was a resurgence of leisure train travel with the start of Amtrak, when Class I railroads in the Northeast joined to form Conrail, and railroads across the nation ...

The upcoming ‘Apriel’ model will be able to create agents that make decisions about IT, human resources and customer-service functions. Nvidia and ServiceNow have created an AI model that can help ...