On June 13, Mercury Interactive announced that it is expanding its reach into the IT services management market. The company is tackling the service desk and has acquired PowerHelp IT software from ...

Certification signifies that ServiceDesk Plus and the teams behind it adhere to ITIL best practices Reaffirms ManageEngine as a trusted partner for businesses seeking an industry-certified service ...

The goal of ITIL is for organizations to create predictable IT environments, and deliver the best service possible to customers and clients by streamlining processes and identifying opportunities to ...

CA Technologies announced that its CA Service Desk Manager r12.9 has achieved the highest level of certification for PinkVERIFY 2011 from Pink Elephant, an Information Technology Infrastructure ...

These days everyone seems to be defined as a customer. Indeed, it`s the one thing that unites a bank account-holder, an online shopper and even an end-user of a corporate IT system. And the one thing ...

The phrase “help desk” often brings to mind a remote technical support team assisting callers with computer application issues. But today’s help desk has undergone profound changes. Service desks ...

AUSTIN, Texas--(BUSINESS WIRE)--ManageEngine, a division of Zoho Corp. and a leading provider of enterprise IT management solutions, today announced that ServiceDesk Plus, its flagship AI-driven ...