Wai Wong is the Founder, President and Chief Executive Officer of Serviceaide, a global provider of enterprise service management solutions. Organizations worldwide are adopting digital technologies ...

Tapping into level 1 and level 2 support services at scale, the clinical service desk can do more than just resolve the issue but also help with training, build changes and more. As agents apply their ...

No one would argue that achieving provider satisfaction is a top goal for healthcare IT support leaders and teams. What if your IT service desk could deliver satisfaction to clinical staff, too? Could ...

Do you know how much your end-user support costs? If we take Desktop IT support alone, Level 1 support costs businesses on average $22 and Level 2 costs rise to $84 as more people are becoming ...

Sean has over 20 years of experience in customer service and technology support. He joined Sac State because he believes education and technology can improve lives. Sean values teaching, learning, and ...

The Service Desk is part of the IT Service Delivery department and is the gateway to the IT Services department. The Service Desk staff are familiar with all services and their operating conditions.

Vent Electric plc announced the opening and expansion of service and training centres across Europe (EU) and Australia.

Your organization's service desk serves a critical role in resetting passwords, resolving IT issues, and setting end-users up with the software they need. And as the ...