Hackers really don’t take holidays, but they will take advantage of them. Consumer traffic rises sharply during the holidays. Correspondingly, the scope and severity of cyberattacks also increase, ...
Wai Wong is the Founder, President and Chief Executive Officer of Serviceaide, a global provider of enterprise service management solutions. Organizations worldwide are adopting digital technologies ...
Minutes matter when solving IT issues for clinical teams and providers. That’s why the new model of support on the horizon is the clinical IT service desk. The clinical service desk at CereCore ...
No one would argue that achieving provider satisfaction is a top goal for healthcare IT support leaders and teams. What if your IT service desk could deliver satisfaction to clinical staff, too? Could ...
Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...
Sean has over 20 years of experience in customer service and technology support. He joined Sac State because he believes education and technology can improve lives. Sean values teaching, learning, and ...
While you may occasionally read negative headlines about artificial intelligence (AI) and virtual assistants, the reality is that it will make life better in most offices and even create work. It ...
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