SolarWinds Service Desk provides a robust ITSM solution that balances features with user-friendliness, with specific advantages in incident management and employee self-service. However, customers ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

The technologies in our personal lives — navigating Amazon for the first time, for example, or hailing our first ride from Uber — taught us about self-service. Now, at work, we expect the same quality ...

When your business is small, customer service seems easy. When you don’t have many customers to begin with, service is usually merely a matter of delivering the product and sending the customer on his ...