Customer service is paramount to a thriving business. Here’s how to hire the best guardian of the public perception of your company. Customer loyalty and public image are key to business success – ...

IT service management (ITSM) tools typically focus on serving the needs of internal customers and solving their IT problems. Enterprise IT managers say the most important criteria to consider when ...

SAN FRANCISCO--(BUSINESS WIRE)--Atlassian, a leading provider of collaboration software for teams, today announced the availability of JIRA Service Desk - a modern and flexible service desk experience ...

The role of the CIO is to spearhead the adoption of innovation, or at least that’s one of the CIO’s roles, to support company growth and momentum. With the rate technology is evolving and the ...

The IT Service Desk Agent is responsible for diagnosing computer problems and responding to user inquiries and escalating issues within the IT Department or 3rd Party supplies. A key responsibility of ...

Congratulate me — or offer me your condolences. I’ve just been promoted to service desk manager to fix a situation that’s seriously broken. [ Have you encountered the technology pro’s six greatest ...

FORT SAM HOUSTON, TEXAS - Entering the impressive cyber work space, you're struck by the fact that this looks like a call center; and indeed it is. But this isn't just any call center. This is the U.S ...

Remote Monitoring and Management company N-able by SolarWinds has rolled out a new Help Desk Manager and update to its flagship N-central platform, the company said Tuesday. The update to the ...