Technology is creating endless opportunities for companies, especially financial service providers, to roll out new solutions and enhance the client experience. However, keeping up with the pace of ...

This course will explore service design as a human-centred problem-solving process. It will consider the importance of staff, users and everyone that has a relationship with a service. Through a ...

Within the world of SOA, services are the building blocks, and at the lowest level of the stack. SOA is an architectural style supporting loosely coupled services that enable the construction of many ...

The reality is that we are in an era ruled by uncertainty. In one recent survey, more than 80 percent of business leaders said that they were likely to make significant and long-lasting changes in how ...

When Apple opened its first store in 2001, the company’s attention to design and customer satisfaction permeated the whole experience. The interior was adorned in slick wood and wrapped in glass to ...

A microservices architecture requires a carefully constructed group of individual components that work together with efficiency. Modular components depend on each other to build a larger application.

Looking at the mainstream practice of service design today, something is clearly not working. Over the past decade, service design has evolved into a commodified brand or product—one that has been ...

Architecture has the power to emotionally engage with its occupants. Tactfully crafted spatial moments extend architecture into experience design - a growing need in the experience economy. Through ...

A website is more than just a portal to a product or a service. It gets the user interested in what the business has to offer, and it tells a story about a brand. Like other marketing material, a ...

In his 2002 State of the Union Address, President George W. Bush issued a call to all Americans to commit 4,000 hours to service and volunteerism over the course of their lifetime. President Bush ...