Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Cory Benfield discusses the evolution of ...

While often used interchangeably, these two approaches — service design and experience design — possess distinct focuses and methodologies in CX. In the realm of user-centered design, two prominent ...

What Is IT Service Mapping? IT service mapping is a process involved in defining, visualizing, and cataloging the relationships and dependencies between IT services, applications, systems, and ...

In this article, we will introduce what service design is and explain why without it, there cannot be a good customer experience. Over the years, the taxonomy of design has grown more and more ...

Quickly identifying network issues and remedying them continue to challenge most organizations. In a recent survey by ServiceNow and Healthcare Dive's studioID, of 128 healthcare IT professionals, one ...

When Apple opened its first store in 2001, the company’s attention to design and customer satisfaction permeated the whole experience. The interior was adorned in slick wood and wrapped in glass to ...

Forbes contributors publish independent expert analyses and insights. I help family offices solve next gen strategy & technology problems. Sep 01, 2024, 01:07pm EDT Sep 01, 2024, 06:08pm EDT Today, ...

Service design is a human-centered craft focused on integrating human, digital, and physical interactions to create differentiated experiences. Students will apply diverse frameworks and mapping ...

In this post I’ll present a discussion on WCF service design and performance guidelines and the recommended best practices. In future posts in this series of ...