Semiconductor and electronic component suppliers help power the devices and networks that keep us all connected. Their technology is the foundation on which digital transformation is built. Yet, if ...

In our modem society, all products and services are based on the use of energy and material resources. While the products and services of stone-age hunter-gatherers or a primitive village economy may ...

When Apple opened its first store in 2001, the company’s attention to design and customer satisfaction permeated the whole experience. The interior was adorned in slick wood and wrapped in glass to ...

For medical device manufacturers, 10 years is an ideal life span of a product. However, devices typically remain in active usage for as long as 20 years. Extending a device’s useful life through ...

While often used interchangeably, these two approaches — service design and experience design — possess distinct focuses and methodologies in CX. In the realm of user-centered design, two prominent ...

Looking at the mainstream practice of service design today, something is clearly not working. Over the past decade, service design has evolved into a commodified brand or product—one that has been ...

Pakistan has a long history of failed attempts at civil service reform. Each government announces ambitious plans to revamp the bureaucratic machinery, promising a more efficient, transparent and ...