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A critical aspect of winning at service delivery is strong relationships. The sooner you can understand that building strong relationships, or partnerships, is the foundation for winning at anything, ...

The quest for IT service excellence is never-ending. Here are ways you can attain customer satisfaction without burning-out your team. Service delivery excellence is an attribute that far too many IT ...

There's a commonly accepted ratio adopted by many organizations: hiring about two full-time HR employees per every100 people. Two HR employees are then tasked with juggling the concerns, questions, ...

Daniel writes guides on how to use the internet, explainers on how modern technology works, and the occasional smartwatch or e-reader review. He especially likes deep diving into niche topics that ...

Walmart today announced a new delivery service business called Walmart GoLocal, which allows other merchants, both large and small, to tap into Walmart’s own delivery platform to get orders to their ...

When planned and managed well, urbanization contributes to economic growth and poverty alleviation, as well as to climate change mitigation and adaptation. The world is rapidly urbanizing and in the ...