WASHINGTON — A U.S. Secret Service sniper killed the would-be assassin of former President Donald Trump in a split-second decision, taking out the man perched on an adjacent rooftop. Secret Service ...

Some of the tools you use in building applications also apply as you build out your services. The Single Responsibility Principle (SRP), for example, makes as much sense at the service level as it ...

While often used interchangeably, these two approaches — service design and experience design — possess distinct focuses and methodologies in CX. In the realm of user-centered design, two prominent ...