SAN JOSE, Calif.--(BUSINESS WIRE)--At its annual customer success and innovation conference, Calix ConneXions 2023, Calix, Inc. (NYSE: CALX) announced the evolution of its award-winning Calix Support ...

Picture this: your customer encounters an issue. She checks your website to see if she can find an answer there. No luck. She checks out your ‘Contact Support’ page. There are a few options here, so ...

CINCINNATI--(BUSINESS WIRE)--The altafiber Business organization is pleased to announce an official refresh of our Partner Channel, upgraded to better serve tens of ...

Nearly a generation ago, when social media was in its infancy, Facebook, Instagram, Pinterest, and Twitter (now X) were expected to completely take over the way that businesses communicated with their ...

As solution providers look for new ways to work recurring revenue-based services into their portfolios, service providers have a unique opportunity to bring their portfolios of telecom, connectivity ...

Customer service can often be viewed as the “kicker” to an organization’s “football team.” It may not be the most glamorous or noteworthy position, but when the game is on the line with time expiring, ...

Texting provides the opportunity for an ongoing conversation even when the customer is on the go. Messaging allows a conversation to be nearly as real-time as a voice call and allows for a lot more ...

When it comes to customer service and the channels that businesses use to serve their customers, most of the talk in the marketplace is about self-service, smartphone apps, social media etc etc. All ...

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Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More At its Ignite developers event today, Microsoft announced the addition of ...

Comms player Genesys is cutting the ribbon on a fresh partner programme as it looks to increase the support for those aiming to improve their experience as a service capabilities. The pandemic has ...

We live in an era defined by personalization and instant gratification. This has made customer service more important than ever. Each interaction with a customer, both before and after the point of ...