SAN FRANCISCO--(BUSINESS WIRE)--Today, Blameless, a leader in incident management solutions and artificial intelligence innovation, proudly announced the integration of the Backstage Service Catalog ...

Sixth in a series of articles expanding on “Ten Steps to Modifying User Behavior and Reducing IT Costs,” an October Computerworld.com column by Computer Associates International Inc.’s Stevie Sacks.

I admit I don’t remember much from the English literature classes I’ve taken, but somehow the quote from Shakespeare’s play, Romeo and Juliet, has always stayed at the top of my mind. “What’s in a ...

What's a service catalog? Is it iTunes for the enterprise? Is it an online directory? Is it a resource for developers? Is it one of the stipulations of ITIL/IT service management best practices? It's ...

What is enterprise service management? Enterprise service management (ESM) is the practice of applying IT service management (ITSM) principles and capabilities to improve service delivery in non-IT ...

We list the best ITSM tools, to make it simple and easy to better manage Information Technology Service Management from a single platform. Not every company wants or needs an ITSM tool — in fact, if ...

SAN FRANCISCO, Oct. 15, 2025 /PRNewswire/ -- Kong Inc., a leading developer of cloud API and AI technologies, today announced the general availability of the latest update to Konnect Service Catalog, ...

A multinational telecommunications company in Europe standardized on BMC's Helix Chatbot to serve over 120,000 employees across all divisions with self-help articles and catalog items and support ...

Many students complete one of these Certificates before seeking admission to the Health Information Management Master’s degree program, as the Certificate courses are accepted as credits toward the ...