Toronto, Canada, 28th Jan 2026 – FieldCamp, a provider of field service management software, has introduced its new AI Dispatch Software, designed to automate technician assignment, scheduling, and ...

Fieldman's Asset & Work Management Platform has launched a self-service appointment scheduling module integrated with its dynamic scheduling feature. This innovative addition empowers utilities and ...

ROCKVILLE, Md.--(BUSINESS WIRE)--3CLogic, the leading voice-enabling and cloud contact center solution for CRMs and customer service management platforms, today announced the deployment of its ...

ST. LOUIS – Metro Transit officials are enhancing its Call-A-Ride service for riders with disabilities by implementing ‘Spare’, a new scheduling and dispatching software launching Monday. The upgrade ...

Anna Baluch is a freelance writer from Cleveland, Ohio. She enjoys writing about a variety of health and personal finance topics. When she's away from her laptop, she can be found working out, trying ...

The mobility and scheduling solution, which will be rolled out to all field technicians, will replace existing manual processes and enable Telecom Namibia to more efficiently maintain and expand their ...

When she was hired by Tesla on a six-month contract in 2017, Denise Leleux didn't have a specific job title. But she was given a mission: Improve the customer experience at the electric vehicle ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need to know. Many call center software features have no major impact on ...