New capabilities added to award-winning D-Tools Cloud SaaS platform enable a recurring revenue opportunity for system integrators through the creation, sale and management of service plans. CONCORD, ...

Freshworks Inc. (NASDAQ: FRSH) has signed a definitive agreement to acquire FireHydrant, a provider of AI-powered Incident Management software. The combination will bring together Freshservice’s IT ...

A brochure on the company’s Service Management Series software package is available. It describes the benefits offered for these areas: service call management, scheduling and dispatching, tracking ...

Explore the essential incident management tools tailored for CIOs in 2025, focusing on AI automation, downtime reduction, and improved operational efficiency. Uncover their features, pricing, and ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Customer expectations are high, and how you attend to your ...

Call centers, contact centers and contact center as a service software all fall under this category as they include handling of inbound contacts and outbound contacts in the context of customer ...

The best call center software is RingCentral, providing omnichannel functionality, helpful project management tools, and a range of advanced features like interactive voice response (IVR). RingCentral ...

Denver, CO (GLOBE NEWSWIRE) - OnTerra Systems (www.OnTerraSystems.com), the developers of RouteSavvy route planning software (www.RouteSavvy.com), today announced a new RouteSavvy Mobile App with new ...

With a database of nearly 10,000 software vendors, Capterra's interactive marketplace, at www.capterra.com, is an easy-to-use online resource that can help companies find and compare software ...

The best business phone services are packed with communication features that go beyond basic calling capabilities. From video conferencing to team chat, texting and automation, teams get everything ...

Monique Danao is a highly experienced journalist, editor, and copywriter with an extensive background in B2B SaaS technology. Her work has been published in Forbes Advisor, Decential, Canva, 99Designs ...