‘Putting customers at the center’ has become one of those cliched phrases, on a par with past classics, such as ‘you never get fired for buying IBM’ or ‘every company is a software company.’ There is, ...

Forbes contributors publish independent expert analyses and insights. Dr. Cheryl Robinson covers areas of leadership, pivoting and careers. In recent years, a profound shift has occurred in the way ...

Every company—from startups launching their first product to established corporations introducing a new one—needs a well-defined route to approach its audience. This path, ensuring that a product or ...

Warren Buffett buys good businesses when they are attractively priced and then holds for the long term. If you are a dividend investor, you need to think like Buffett, with a focus on reliable ...

New Pega service offering embeds enterprise workflows into any self-service channel to deliver consistent conversational experiences that delight customers and reduce costs Organizations across ...

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Where do you stand in terms of customer service? And how do you rise to the top? Here’s how to prepare for sustainable bottom-line results. When you’ve only reached the middle rung of customer service ...