Most people think that customer service is a department that handles complaints and problems. There may be a department or contact center that does, but customer service is more than that. It’s a ...

In a forever-changing and competitive market, businesses are faced with the challenge of effectively selling their products or services to consumers. As a result, salespeople are constantly looking ...

It seems that “X-as-a-Service” has finally become a mainstream request by end-user customers. Whether access control, visitor management or video hosted in the cloud, they are curious and asking for ...

Value-based selling is a sales strategy where the focus is on understanding and reinforcing the various benefits that your product or service can provide to the customer. Unlike price-focused selling, ...