MCLEAN, Va.--(BUSINESS WIRE)--Danesco, Inc., an enterprising and innovative consumer products business since 1963, announces the release of a new, modern B2B e-commerce website. Built by Danesco’s ...
Customers today are passionate fans of properly designed self-service. In response, I've developed specific, reliable rules, based on customer experience design principles, customer service best ...
Rick Watkin is President & CEO of KUBRA, a leading provider of customer experience management solutions for utilities and other industries. Customer experience used to rely heavily on face-to-face—or ...
As the use of self-service kiosks proliferates, design considerations have expanded beyond simply durability, usability and ...
A self-service website can only be effective when people can complete the tasks they came to complete. The toll booths on a motorway I regularly use were removed recently. In their place is an ...
When Apple opened its first store in 2001, the company’s attention to design and customer satisfaction permeated the whole experience. The interior was adorned in slick wood and wrapped in glass to ...
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