The retail space is undergoing a technological transformation in the face of labor shortages and changing customer demand. A recent study shows that 66% of in-store shoppers desire a nontraditional ...

Delivering the kind of automated service customers want requires a digital strategy that encompasses technological and people-oriented changes. Most organizations recognize the importance of giving ...

Eric Peters is the Growth Manager of HubSpot Academy. He shared some of his insights on self-service education in a recent article on the Product-Led blog, talking about the two motivational factors ...

Customers often prefer to find solutions to their problems themselves rather than having to speak with a customer service agent. Customers often prefer to find solutions to their problems themselves ...

AI makes it easier than ever for employees to do tech-heavy work on their own — but companies still need guardrails to stay safe. For years, IT self-service — the practice of allowing users to ...

The authors do not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and have disclosed no relevant affiliations beyond their ...

Self-service shopping isn't exactly new. Almost 30 years ago, Superquinn introduced its 'SuperScan’ option in some shops – allowing people to carry a scanner with them as they roamed the aisles. They ...