Delivering the kind of automated service customers want requires a digital strategy that encompasses technological and people-oriented changes. Most organizations recognize the importance of giving ...
Recently, I was reading a Salesforce white paper on the customer service expectations of millennials and Gen Z. The data mentioned how "67% of millennials have to re-explain their information while ...
Apple in April 2022 launched a Self Service Repair program for the iPhone, which is designed to allow Apple device owners to do their own repairs in their homes using Apple parts, repair manuals, and ...
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