Even though Twitter’s terms of service explicitly ban posts glorifying self-harm and media depicting “visible wounds,” independent researchers report that ...

What matters most to modern customers? Convenience and efficiency. Instead of waiting to get answers or working through cumbersome phone systems, customers want self-service options to quickly find ...

Delivering the kind of automated service customers want requires a digital strategy that encompasses technological and people-oriented changes. Most organizations recognize the importance of giving ...

Customer service is at the core of customer experience, and has arguably seen more change and elevated importance over the past years than any other business function, this according to the 2022 State ...

The self-checkout market experienced a “new record year” in 2023, according to a recent report from RBR Data Services. Over 217,000 terminals were delivered globally, up 12% year over year. The U.S.