Delivering the kind of automated service customers want requires a digital strategy that encompasses technological and people-oriented changes. Most organizations recognize the importance of giving ...
Recently, I was reading a Salesforce white paper on the customer service expectations of millennials and Gen Z. The data mentioned how "67% of millennials have to re-explain their information while ...
Organizations are discovering an easy way to reduce the workload of IT and help desk administrators — password self-service. According to Gartner Inc., password-reset and user-identification problems ...
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