Zoho Analytics’ latest release marks a significant milestone in its journey from a reporting tool to a comprehensive, AI-powered business intelligence platform. The update introduces more than 100 ...

What matters most to modern customers? Convenience and efficiency. Instead of waiting to get answers or working through cumbersome phone systems, customers want self-service options to quickly find ...

Customer service is at the core of customer experience, and has arguably seen more change and elevated importance over the past years than any other business function, this according to the 2022 State ...

If routine employee questions and problems take up a significant portion of your human resources (HR) department’s time and energy, consider helping employees help themselves. HR software often ...

The aim for all software developer team leaders is to find a happy place where developers spend their day developing and deploying code. The platform team supports the work of those software ...