A proxy user you authorize will be granted their own LORA Self-Service user account that they will able to use to log-in as though they were you and view or interact with selected pages from your self ...

Apple in April 2022 launched a Self Service Repair program for the iPhone, which is designed to allow Apple device owners to do their own repairs in their homes using Apple parts, repair manuals, and ...

Update 04/27/2022: Apple has officially released its DIY phone repair service. Apple customers living in the United States may now purchase parts that can be used to repair an iPhone 12, iPhone 13, ...

What matters most to modern customers? Convenience and efficiency. Instead of waiting to get answers or working through cumbersome phone systems, customers want self-service options to quickly find ...

Delivering the kind of automated service customers want requires a digital strategy that encompasses technological and people-oriented changes. Most organizations recognize the importance of giving ...

Apple’s do-it-yourself tools and instructions are far from ideal for most of us. I know this because I broke my phone trying to use them. By Brian X. Chen Apple last month released its first ...

Released Tuesday, version 5.0 features an improved interface and adds new self-service features that can give a more-detailed picture of what to do and whom to call when problems arise. Accpac, a ...