Providing customers with the option to self-service can be a winning strategy for both companies and customers alike. In the case of the company, self-service is typically the least expensive ...

A gulf is opening between customer service leaders and laggards, and the pandemic is widening that gap. Customers and vendors alike want a speedy resolution to any support issues. Increasingly, ...

While your customer service organization marvels at how far it's come, customers see how much further you still have to go. No surprise, self-service continues to climb in importance. Web self-service ...

SAN MATEO, Calif., Feb. 21, 2023 /PRNewswire/ -- Kyndi, the leading natural language processing (NLP) company, today announced the general availability of Kyndi Clarity, a natural language-enabled ...

Did you know Growth Quarters is taking the stage this fall? Together with an amazing line-up of experts, we will share key insights into entrepreneurship during TNW Conference 2021. Secure your ticket ...

More and more, customers are taking control of their experience. Amazon.com is a perfect example of how a company has given complete control to its customers. They can research products, compare ...

While customer service is largely centered around human interaction, it’s largely been powered by non-human automation lately. While automation has allowed companies to address staffing challenges and ...

DeviceBits (www.DeviceBits.com) — a software company that offers digital customer service platforms designed to help companies make available self-service customer support materials, released results ...

If your customers reach out to you for customer support or for problems to be resolved, this is must-have information. In my annual customer experience research, we asked more than 1,000 U.S.

COLUMBUS, Ohio – DeviceBits, a leading software company that offers innovative, mobile-enabled platforms that help companies adopt self-service customer support materials, announced today its Academy ...