What is Workers Compensation Insurance? Workers compensation provides medical payments, disability income and death and survivor benefits for an injured worker. Most state laws require employers to ...

What matters most to modern customers? Convenience and efficiency. Instead of waiting to get answers or working through cumbersome phone systems, customers want self-service options to quickly find ...

Recently, I was reading a Salesforce white paper on the customer service expectations of millennials and Gen Z. The data mentioned how "67% of millennials have to re-explain their information while ...