Fifteen minutes. That’s the maximum time 80 percent of consumers are willing to wait in checkout lines before abandoning their purchases, according to Waitwhile’s The State of Waiting in Line (2024).

You may have a love or hate relationship with the supermarket's self-checkout lanes. On days when I feel particularly impatient or have a small grocery load, I head for the self-checkout lane, hoping ...

In 1986, a company named CheckRobot invented self-checkouts. They claimed to reduce long lines, human interaction, make checkout lanes faster and reduce labor costs. These self-checkouts reduced ...

You wouldn’t think we’d need a law to protect human interaction from being programmed out of what’s considered an everyday exercise. But when it comes to checkout lines at grocery stores, that’s ...