How do you measure agent productivity in a call center? In a world where customer service can make or break a business, knowing how to measure your agents’ productivity is critical. In this module, we ...

Kelly Main is a Marketing Editor and Writer specializing in digital marketing, online advertising and web design and development. Before joining the team, she was a Content Producer at Fit Small ...

Call center usage is growing and the need for skilled workers is growing with it. So what are the important qualities of a good call center agent? Businesses constantly measure call center agents ...