We've already seen Web-based desktops from the likes of Laszlo with its Webtop (see video) and from Sapotek with its Desktoptwo (see video) -- both of which pursue different models (the former, you ...

SALT LAKE CITY--(BUSINESS WIRE)--NICE inContact, a NICE (Nasdaq: NICE) business, today announced new enhancements to CXone Agent for Salesforce that enables omnichannel experiences for customers – ...

Next month will see the first of Salesforce.com’s 2010 releases with the launch of Spring ’10. Of the changes, a new interface will combine much of the old with an updated look and feel that is ...

SugarCRM is hoping to gain inroads against its much larger rival Salesforce.com with a revamped user interface it says places emphasis on the needs of individual users, not business managers seeking a ...

SALT LAKE CITY-- (BUSINESS WIRE)-- NICE inContact, a NICE (Nasdaq: NICE) business, today announced NICE inContact CXone support for intelligent routing of omnichannel customer interactions natively in ...

Visualforce will provide a way for Salesforce.com ISVs, partners and customers to build graphical user interfaces for applications they assemble for the vendor's Force.com platform. Visualforce can be ...

SAN FRANCISCO -- Today at Dreamforce, Salesforce.com's annual user conference, company chairman and chief executive officer Marc Benioff dropped a truckload of announcements on an audience of more ...

Whether you work in a more traditional, structured business environment or a dynamic startup, there’s a type of employee appreciated by any manager: the change agents. Regardless of the department, ...

Innovation advances CXone Agent for Salesforce with digital channel elevation and enhanced agent experience “Today’s customers expect only the best from each and every brand they interact with, every ...