Salesforce's telephony partners can now implement external routing directly in Salesforce Omni-Channel. In the Summer 2017 release customers can request to have this feature enabled, and have their ...

Building on its ongoing focus on artificial intelligence agents, Salesforce Inc. announced today the launch of AgentExchange, a trusted marketplace that allows enterprise customers to expand the ...

Upcoming ISG Provider Lens® report will evaluate providers enabling innovation, value realization and AI-driven transformation with evolving Salesforce technologies Information Services Group (ISG) ...

Salesforce's new Futureforce Tech Launchpad, powered by CodePath, aims to provide underrepresented computer science students access to technical training and mentorship SAN FRANCISCO, April 20, 2022 ...

Salesforce (NYSE:CRM) has partnered with Anthropic (ANTHRO) to utilize Claude models to provide artificial intelligence tools for regulated and data-sensitive industries, the two companies announced ...

Though the San Francisco-based company has not been viewed as extremely partner friendly--partners get a one-time, 10 percent fee on business they refer--it hopes that its AppExchange software ...

Global consulting agency McKinsey & Company and enterprise software provider Salesforce are teaming up to help businesses in the sectors of sales, marketing, commerce, and service speed up their ...

‘When you think about how much of [our revenue] is actually managed on a day-to-day [basis] by the partners, they’re massive custodians of the brand and customer success and lifetime value,’ says ...

Salesforce and IBM Corp. announced a partnership to integrate IBM’s Watson‘s structured and unstructured data with Salesforce’s Einstein’s artificial intelligence (AI) capabilities. Expected to be ...

Investment management company Vulcan Value Partners recently released its third-quarter 2022 investor letter. A copy of the same can be downloaded here. The firm has five strategies, trailing their ...