Salesforce.com on Tuesday unveiled a new SaaS (software as a service) help-desk application called Desk.com that can reach end users through social networks like Facebook and Twitter. Desk.com, which ...

Complaining has never been easier or more satisfying. @HELP! After acquiring Assistly last year along with its slew of clients -- Instagram, Spotify, Pandora, Vimeo, Rdio, Grooveshark, among them -- ...

Salesforce.com is well known for its interest in pursuing and promoting social and mobile platforms, and now it is continuing along those lines with the debut of Desk.com. Touted as "revolutionizing ...

Small businesses just starting out may dream of world domination, but that’s a difficult goal to achieve if you can’t interact with customers in more than one or two languages. Enter Salesforce’s Desk ...

Salesforcetoday announced the integration of Desk.com, a customer service offering for small to midsize businesses (SMBs), and SalesforceIQ, a tool for sales professionals, to help growing companies ...

Salesforce.com wants to be the go-to option when small and medium-sized businesses decide they need better customer support software, with a series of updates to its Desk.com application. Desk.com is ...

Salesforce.com’s Desk.com service is about to add multilingual support to the cloud-based help-desk software, the company said Thursday. Beginning on June 6, Desk.com will have support for 39 ...

Salesforce has launched Desk.com Business Plus, the newest edition of its customer support app for small and midsized companies. Desk.com Business Plus is packed full of new innovations that allow ...