The Einstein GPT AI can summarize reports and guide customers to service their own equipment on the Field Service mobile app. Image: Sundry Photography/Adobe Stock Salesforce’s Einstein GPT and Data ...

In a recent conversation with General Manager and Senior Vice President of Field Service Management at Salesforce, Paul Whitelam and Vice President of Salesforce’s Business Development Strategy, ...

Salesforce today announced new AI-driven field service capabilities to help dispatchers, technicians, and field service leaders expedite time-consuming processes and increase operational efficiency.

In addition to generative AI capabilities for the new mobile app, Salesforce will add asset management and contractor management features to its Field Service offering. Salesforce previewed new ...

Agentforce for Field Service automates scheduling, paperwork, and reporting — freeing skilled workers to focus on repairs, troubleshooting, and building customer relationships With pre-built topics ...

Salesforce today unveils the first update to its field service management (FSM) product since the acquisition of FSM vendor ClickSoftware, which closed in October last year. New features include ...

Choosing your first or next field service management (FSM) software can be daunting, especially as many of these systems require a huge investment in implementation time and cost. Two of the most ...

Discover the top seven field sales software tools for 2026 and compare features, use cases, G2 ratings, and demos to choose the right platform for your sales team.

Salesforce is acquiring ClickSoftware in a move that will position the company to ‘lead the way to the future of field service’. On Wednesday (7 August), Salesforce announced that it has agreed to buy ...

Today, timed with a conference out of Sydney, Australia, Salesforce announced new analytics-powered features across its Service and Marketing Cloud suites designed to “‘humanize’ engagement between ...