Salesforce has cut 4,000 of its customer support roles, CEO Marc Benioff recently said while discussing how artificial intelligence has helped reduce the company headcount. Benioff revealed the ...

Organizations using Salesforce can enable their support teams to develop critical communication skills with Skillsoft CAISY™ Customer expectations are evolving rapidly. According to Salesforce, 80% of ...

Salesforce (NYSE:CRM) has cut 4,000 customer support roles as AI agents take over their work, its CEO Marc Benioff said recently on a podcast, adding that he is on a mission to make the company an ...

Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer service ...

Salesforce is serious about AI – and customers are too. The tone of Dreamforce was a lot more serious this year than previous events, with a focus on Salesforce as a trusted partner to help its ...

Salesforce is reimagining how customer service teams operate — moving from reactive support to proactive, outcome-driven engagement. At the center of this shift is AgentExchange, a new platform that ...

Today at Dreamforce 2025, Salesforce (NYSE: CRM), the world's #1 AI CRM, announced that leading specialty retailer Williams-Sonoma, Inc. is leveraging Agentforce 360 to build and deploy AI agents to ...

SAN FRANCISCO--(BUSINESS WIRE)--Salesforce (NYSE:CRM), the #1 AI CRM, today announced that Takeda has selected Salesforce Life Sciences Cloud for Customer Engagement to strengthen its involvement with ...