Salesforce announced Monday the latest version of its AI agent platform as the company looks to lure enterprises to its AI software in an increasingly crowded market. The customer relations manager ...

Salesforce Inc. is going all-in on artificial intelligence agents with this week’s announcement of Agentforce 360, an enterprise-wide platform that infuses agents into nearly every application the ...

If 2025 was the year of experimentation and pilots with agentic artificial intelligence, then 2026 is shaping up to be the ...

At their annual Dreamforce conference in San Francisco last week, Salesforce CEO Marc Benioff Agentforce 360, the fourth edition of Agentforce. Agentforce 360 is the foundation for enterprise-grade ...

Salesforce is jumping into the AI agent world with a new service that builds on the company's Einstein platform for AI. The new Einstein Service Agent is a generative AI-powered self-service ...

Salesforce has announced plans to globally launch its artificial intelligence platform “Agentforce 360” globally to level up AI capabilities. The platform is equipped with cloud-based tools to help ...

Hello and welcome to Eye on AI. In this edition…A breakdown of the AI news from Salesforce’s Dreamforce…OpenAI debuts its browser…Google makes a cancer research breakthrough…and backlash against the ...

Earnings call Salesforce reported Q3 FY25 revenue of $9.44B, up 8% YoY, with non-GAAP operating margin of 33.1% and EPS of $2.41. Agentforce, its AI agent platform, drove over 200 deals in its first ...

Increase Efficiency, Improve Personalized Service with Omnichannel Natively Inside Salesforce CXone Omnichannel Routing support of Salesforce Live Agent cases and chats, via API integration, provides ...

NICE inContact Announces Support for Routing Omnichannel Interactions Natively in Salesforce Live Agent With API integrations with Salesforce, CXone intelligently routes interactions to improve ...