Today, we’d like to talk about how Session Initiation Protocol can bring the call center a greater variety of ways to communicate. SIP, as readers may recall, has three important advantages over H.323 ...

Nuasis (Mountain View, CA), a developer of IP call routing software for call centers, has come out with the latest iteration of its tool, NuContact Center 2.0. With this release, Nuasis employs an ...

Session Initiation Protocol Recording, or SIPREC for short, defines the architecture, associated call flows, and metadata that can be used for call recording. "This call may be recorded for quality ...

Series of software enhancements adds additional value to existing products — Standard PCI form factor telephony boards become TDM/IP gateway systems CeBIT, Hanover, Germany. March 15, 2007– Dialogic ...

Anna Baluch is a freelance writer from Cleveland, Ohio. She enjoys writing about a variety of health and personal finance topics. When she's away from her laptop, she can be found working out, trying ...